The Smile Clinic
Conditions to your registration

Appointment policy

Failure to attend or cancellation of more than one appointment may lead to de-registration from the practice.

Payment policy

Please bring proof of your exemption if you do not pay for your NHS treatment
Payment for treatment is due when the treatment plan has been agreed
We do not accept cheques
Card payments will only be accepted above £20

Medical Records

Please bring a list of your current medication along with any other documentation relating to your health.

Interpreter Service

Please let the reception staff know prior to your appointment if you require an interpreter service – This is your responsibility

The Smile Clinic
Zero Tolerance Policy

The practice has a responsibility to ensure there is a safe environment for patients and staff.

Violence and aggression towards staff will not be accepted and your registration to the practice will immediately terminated.

If you have any concerns then please ask our reception staff for the complaints protocol.

Complaints Policy

Our aim is to react to complaints in a way in which we may be able to improve` our service. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

Complaints officer: Julie Barton-Naylor

The practice complaints policy is available at reception.

NHS dental charges:
What you should pay

Band 1 course of treatment – £16.50
This covers an examination, diagnosis (e.g. x-rays), advice and a scale and polish if needed.
Also urgent treatment, when you need to see a dentist immediately.

Band 2 course of treatment – £45.60
This covers everything in Band 1 above , plus any further treatment such as fillings, root canal work or taking out of one or more teeth.

Band 3 course of treatment – £198.00
This covers everything from bands 1 and 2 plus crowns, dentures and bridges.

Payment is due on agreement of a treatment plan with your dentist.

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